You can contact us via online customer service or call the customer service hotline. Working hours: 9:00-21:00.
Refunds are not supported after points exchange. Please carefully confirm product information before exchange.
We promise all products are genuine and enjoy official brand after-sales support. For quality issues, please contact customer service.
Go to "My Wins" page, find the corresponding product, and click "View Logistics" to get tracking information.
Winning products are usually shipped within 3-7 working days after the draw. Special products may take longer.
Before the product is shipped, you can modify the shipping address in "My Address". If already shipped, please contact customer service for assistance.
After the draw, the system will notify winners via in-site messages. You can also check winning records in "My Wins" page.
After winning a product, please ensure your shipping address is correct. We will arrange shipping within 3-7 working days after the draw. You can check logistics information in "My Wins".
After logging in, go to the "Mine" page and click "Points Exchange" to view exchange records and product status.
用户可以在夺宝网中选择心仪的商品，使用金币参与。中奖后填写地址成功后，商品将在3-7个工作日内发货。
Lucky code is a unique number obtained when users participate in the treasure draw. When the product reaches the required number of participants, the system generates a winning code based on a specific algorithm, which is the lucky code.
夺宝网是一个金币夺宝购物平台，用户可以通过购买参与码的方式参与商品抽奖，以极低的价格获得心仪的商品。